Privacy Policy

Privacy Policy

Introduction

At https://full-service-collision-repair.collision-talk.com (referred to as “Full-Service Collision Repair,” “we,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Privacy Act (CPA), Colorado, USA
  • Utah’s Consumer Sales Privacy Act (UCPA), Utah, USA
  • Connecticut’s ConnectiCUT Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Policy applies to all aspects of our online presence, including but not limited to:

However, please be informed that this Policy does not extend to third-party websites, apps, or services accessed through links on our platform. These external entities have their own privacy policies governing the collection and use of your data, so it’s crucial to review those before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with you in various ways:

  • Using Our Applications and Services: When you sign up as an authorized user or utilize our applications and services, we collect and process your personal data to facilitate your access and enhance your experience.
  • Visiting Our Websites: If you browse our websites linked to this Policy, your interaction with these pages may result in the collection of certain information, as outlined below.
  • Communications from Us: We may reach out to you via email, calls, or SMS for various purposes, including newsletters, promotional offers, service updates, or feedback requests.

Personal Data Collection

We collect a range of personal data, which can be categorized as follows:

  • Account Information: Details required to create and manage your user account, such as usernames, email addresses, and passwords.
  • Payment Information: Data needed for processing payments, including credit/debit card numbers, expiration dates, and billing addresses.
  • Financial Information: Records of transactions, bank account details (if stored), and other financial data relevant to our services.
  • Purchase Information: Details about products or services you’ve purchased from us, including order history and preferences.
  • Mobile Device Identifiers: Unique identifiers like IP addresses, mobile device IDs, and advertising IDs used for analytics and personalization.
  • Location Data: Information about your geographical location when you interact with our services (with your consent).
  • Feedback: Responses to surveys, reviews, or comments you provide to improve our products and services.
  • Social Media Information: Data from social media platforms when you choose to connect your accounts for seamless services.
  • Product Information: Details about the products you view, search for, or purchase on our sites.

We collect this data through various methods: user input forms, account settings, browsing behavior, automated technologies (like cookies), and third-party data providers who assist us in enhancing our services.

Cookies

Cookies are small text files placed on your device to improve your experience on our websites. We use them for several purposes:

  • Strictly Necessary: These cookies enable core features like login, account management, and payment processing.
  • Preference: They remember your preferences, such as language settings, to provide a personalized experience.
  • Analytics: Analytics cookies help us understand how our sites are used, allowing us to optimize content and performance.

You have control over non-essential cookies through our Cookie Manager, where you can adjust your preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when the purpose is achieved, we delete or anonymize the data securely.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encrypted Communication: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
  • Secure Third-Party Processing: We engage secure third-party service providers to process payments, analyze data, or provide hosting services, ensuring they adhere to strict privacy standards.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such information by mistake, please contact us immediately using the details provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Request the deletion of your data in certain circumstances.
  • Restriction: Limit our use of your data while we verify its accuracy or address legal obligations.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Ensure that you are not subject to automated decisions or profiling that significantly affects you.

To exercise these rights or have any data-related queries, please contact our dedicated privacy team via email at [email protected] or by mail at:

[Privacy Team Contact Address]

Changes to Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for any updates.

Contact Information

For any questions, clarifications, or requests regarding your privacy, please reach out to us using the following: